top of page

​​

STOCKIST PARTNER INFORMATION AND POLICIES

​

Thank you for your business! Below is essential information regarding our ordering procedures and policies. Please feel free to contact us if you have any additional questions.

​

How to Place an Order

  • Complete our order form and email it directly to us

  • Orders cannot be canceled once they are placed

 

Payment Terms

  • All products are priced Ex-Works (EXW) in Hong Kong Dollar

  • Payments to Hardcore Co Ltd may made via Wire Transfer, Cheque, Letter of Credit (L/C), Credit Card, PayPal, Alipay or Wechat Pay (4% handling fees to be applied the Credit Card and PayPal payment)

  • Account info for payment

  • Local : Cash on delivery

  • Overseas : A 30% deposit is required to begin production, with the remaining balance due upon completion prior to shipment

​​

Minimum Orders / Volume Discounts

  • Opening Account Minimum: HK$8,000 net purchase

  • Subsequent Orders: No minimum purchase requirement. However, orders under HK$1,000 will be sent freight collect

  • Volume Discounts: Volume discounts apply to net purchases exceeding HK$300,000

​

Shipping Policies

  • Local Deliveries: Free local shipping to 1 designated location

  • Overseas Deliveries: Terms are Ex-Works (EXW) Hong Kong. All shipments will be billed to the retail partner’s account using their preferred carrier (e.g., FedEx, DHL, UPS)

  • Partial Shipments: Partial shipments must be accepted when necessary

  • Liability: Once merchandise is handed over to your designated carrier, Hardcore assumes no liability for loss, damage or missing items during transit

  • Storage Fees: A 20% storage fee (calculated from the total invoice amount) will be charged to the consignee if goods are not collected within two weeks.

​​

Suggest Retail Price and Discount Policies

  • Retailer should set the retail price not lower than our Minimum Advertised Price (MAP).

  • Products may be discounted upon our approval, if they meet the following requirements.

  1. At least 2 seasons old

  2. Style to be discontinued

  3. Sales Season i.e. Christmas, New Year, End of the season...etc.

​​

Return Policies

Any damage or shortage needs to be reported within 7 days of receipt.  We will replace product or credit if they are defective or damaged.  For any quality issues or concerns, please send us a picture of the product(s) in question to us for review. 

​​

Opening an Account

Please fill out the information below for future billing and shipping.

​​​​​​

​

零售合作夥伴的資訊和政策

 

感謝您們的支持. 以下是我們與零售合作夥伴的資訊和政策. 如果你們有任何疑問, 歡迎隨時聯繫我們.

​​

如何下訂單

  • 請填寫我們的訂單表格並直接透過電子郵件發送給我們

  • 訂單一旦提交，將無法取消

​​​

付款條件

  • 所有產品均以港幣,香港出廠價(EXW)

  • 您可以透過電匯、支票、信用狀 (L/C)、信用卡、PayPal、支付寶或微信支付向 Hardcore Co Ltd 付款 (信用卡和 PayPal 付款需加收 4% 的手續費）

  • 付款帳戶信息

  • 本地：貨到付款

  • 海外：訂金30％, 送貨前須繳付餘下款項

​

最低訂單/批量折扣

  • 開戶最低金額：採購額為HK$8,000

  • 後續訂單：無最低採購額要求. 但低於HK$1,000 元的訂單將採用運費到付方式

  • 批量折扣: 適用於採購金額超過HK$300,000

​​

送貨政策

  • 本地：免費本地送貨到1個特定地點

  • 海外：價格為Ex-Work香港. 由香港至客戶之運輸費用均由客戶負責, 並由客戶提供其選擇的送貨服務商（例如: Fedex，DHL和UPS等).

  • 分批發貨：貨品均有可能分段到貨

  • 責任：一旦商品交付予客戶特定的承運商, Hardcore將不承擔運輸過程中任何損壞, 遺失及缺少的責任

  • 倉儲費：如果貨物超過 2 週未取貨, 則需向收貨人收取發票金額 20% 的倉儲費

​​​

建議零售價格和折扣政策

  • 零售商應將零售價設定為不低於我們的最低建議零售價

  • 如果產品符合以下要求，則可在我們批准後進行折扣優惠

  1. 至少2個季度前的舊型號

  2. 已經停產的型號

  3. 季節性銷售, 例如: 聖誕節, 新年, 季度結束

​​

退貨政策

任何損壞或短缺需要在收貨後7天內報告. 如果產品有缺陷或損壞, 我們將對其進行更換或退貨. 如有任何質量問題或疑慮, 請向我們發送相關產品的圖片給我們進行審核.

​

開設賬戶

請填寫以下相關信息, 以便日後發貨之用。

​

 
Customer Application
客戶申請
​
bottom of page