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Stockist Partner Information and Policies

Thank you for your business.  Here is some preliminary information and policies for our retail partners.  Please contact us if you have any additional questions.

How to Place an Order

  • Fill up our order form and email us

  • Order cannot cancel once placed


Payment Terms

  • All products are priced Ex-Work in Hong Kong Dollar

  • Payments to Hardcore Co Ltd may made via Wire Transfer / Cheque / LC / Credit Card / PayPal / Alipay.  (Credit Card and Paypal need to have extra 4% of handling fee)

  • Account info for payment

  • Local : Cash on delivery

  • Oversea : 30% deposit to begin production, balance due upon completion to ship

Minimum Orders / Volume Discounts

  • Minimum HK$8,000 net purchase for opening account order.  No min request from 2nd order.  But order under HK$1,000 will be freight collect.

  • Volume discounts are applied to qualify for net purchase amount over HK$300,000

Shipping Policy

  • Local : Free local shipping to 1 specific location

  • Oversea : Price is in Ex-Work Hong Kong.  All shipments are made on the retail partner’s account with their shipping service of choice (i.e. Fedex, DHL, UPS or other specific carrier).

  • Partial shipment should be acceptance

  • Once the merchandise delivered to customer’s specific carrier, Hardcore will not take responsibility of damage, lost and missing during the transportation.

Suggest Retail Price and Discount Policy

  • Retailer should set the retail price not lower than our MSRP

  • Products may be discounted upon our approval, if they meet the following requirements.

  1. At least 2 seasons old

  2. Style to be discontinued

  3. Sales Season i.e. X’max, New Year, End of the season...etc.

Return Policies

Any damage or shortage needs to be reported within 7 days of receipt.  We will replace or credit products if they are defective or damaged.  For any quality issues or concerns, please send us a picture of the product(s) in question to us for review. 

Opening an Account

Please fill up the information below for future billing and shipping.

Customer Application


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