Stockist Partner Information and Policies

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Thank you for your business.  Here is some preliminary information and policies for our retail partners.  Please contact us if you have any additional questions.

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How to Place an Order

• Fill up our order form and email us

• Order cannot cancel once placed

 

Payment Terms

• All products are priced Ex-Work in Hong Kong Dollar

• Payments to Hardcore Co Ltd may made via Wire Transfer / Cheque / LC / Credit Card / PayPal / Alipay.  (Credit Card and Paypal need to have extra 4% of handling fee)

• Account info for payment

• Local : Cash on delivery

• Oversea : 30% deposit to begin production, balance due upon completion to ship

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Minimum Orders / Volume Discounts

• Minimum HK$8,000 net purchase for opening account order.  No min request from 2nd order.  But order under HK$1,000 will be freight collect.

• Volume discounts are applied to qualify for net purchase amount over HK$300,000

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Shipping Policy

• Local : Free local shipping to 1 specific location

• Oversea : Price is in Ex-Work Hong Kong.  All shipments are made on the retail partner’s account with their shipping service of choice (i.e. Fedex, DHL, UPS or other specific carrier).

• Partial shipment should be acceptance

• Once the merchandise delivered to customer’s specific carrier, Hardcore will not take responsibility of damage, lost and missing during the transportation.

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Suggest Retail Price and Discount Policy

• Retailer should set the retail price not lower than our MSRP

• Products may be discounted upon our approval, if they meet the following requirements.

1. At least 2 seasons old

2. Style to be discontinued

3. Sales Season i.e. X’max, New Year, End of the season...etc.

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Return Policies

Any damage or shortage needs to be reported within 7 days of receipt.  We will replace or credit products if they are defective or damaged.  For any quality issues or concerns, please send us a picture of the product(s) in question to us for review. 

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Opening an Account

Please fill up the information below for future billing and shipping.